Remote Configuration & Setup

When you purchase a new firewall, SonicWall support does not cover initial configuration.  We can help you fill this gap by offering the optional add-on, “Remote Configuration & Support” when you purchase any of SonicWall TZ and NSa firewalls or from the Secure Mobile Access product sets. 

Our experienced technicians will guide you through the installation and configuration process during an initial telephone consultation, regardless of your level of experience or skill.  All we require is access to the appliance over the internet and a contact phone number for your on-site engineer. The service is for a maximum of 2 hours - additional time can be purchased by prior agreement.

The Process

1. Remember to tick the “REMOTE CONFIGURATION?” checkbox (above) before adding the device to the basket.  Once you’ve completed the purchase, we will contact you to book a scheduled telephone appointment with one of our engineers*.
2. You will need to ensure that the appliance is available remotely on HTTPS.**
3. Our engineer will contact you during the scheduled appointment (please provide a valid telephone number) to guide you through the installation and configuration process.
4. Our service is tailored for any skill level so if you require additional support (or for more advanced configuration assistance), you can request an additional appointment.
5. Once we are satisfied that your appliance is up and running, we will provide details of the network configuration, including setup and login details for your records.
6. You can also expect a post-installation health check to ensure that your appliance is functioning at optimum levels.
7. If you already have your network configuration planned out, we will implement it accordingly. If you do not have these details, we can advise on best practices, network setups, ranges and policies to ensure the most secure and flexible configuration. Full details will be provided at the end of the process.

* For multiple appliances, you will need to book a session for each installation.

** Although we can advise you on how to enable this, it is your responsibility to perform the required gateway/router changes. You may need to contact your connectivity provider. By default, the device is available on HTTPS.