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SonicWall GMS E-CLASS 24x7 Software Support for 25 NODE

Includes 24x7 telephone and Web-based support, software updates, access to electronic support tools and moderated discussion groups. Support only applies to GMS software, not to the managed appliances. If GMS is deployed on one or more UMA EM5000 devices, the UMA EM5000 devices are also covered under the support contract. Hardware maintenance for UMA EM5000 devices is sold separately
SKU: 01-SSC-3334

A SonicWall support license provides telephone and web-based support, unlimited software/firmware updates and upgrades, and hardware replacement for units which have faults.

SonicWall support agreements provide technical assistance during the license coverage hours. A SonicWall technical specialist will work remotely with you to diagnose and identify software and hardware not performing to documented specifications. Support also includes general assistance regarding use and implementation on a limited basis.

SonicWall’s support offerings do not include step-by-step installation or configuration of products or services. If you need installation or configuration assistance, please contact us for a quote.

Support agreements provide for replacement of failing hardware (not applicable to the NSv series) returned to a SonicWall factory. The replacement product may be new, or like-new. In the event of product obsolescence, SonicWall reserves the right to replace failing product with a product of like or better features and functionality.

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